Terms and Conditions

Effective 3 November 2026 · Last updated 3 November 2026

This is a translation; the Indonesian version prevails.

1. Operator

metabox.id and order.metabox.id are operated by MetaBox. Contact: via the Contact page on metabox.id. MetaBox is a Western-fusion takeaway food brand in West Jakarta.

2. What the service is

We provide a website to view the menu and, once ordering is open, to order food for pickup. Direct delivery is not available yet. Orders placed through GrabFood, GoFood or ShopeeFood (if they become available) are handled in those third-party apps and governed by those platforms' terms.

3. Images, descriptions, prices and availability

Photos and illustrations are concept images and may differ from what you receive. Prices are in Rupiah. While a price is marked "provisional" it is not final and is not a binding offer. The price that applies is the one on your order summary before you pay, calculated by our server. Availability can change at any time.

4. Customer duties

You give correct details (name, phone number), check your order summary before paying, and tell us about allergies or dietary needs before ordering. You keep your order tracking link private.

5. Order acceptance

Submitting an order or paying does not mean it is accepted. An order is accepted only when our staff accept it and you see the status "Accepted". We may reject an order (for example sold out or outside opening hours); verified payments are then refunded as described on the Refunds page.

6. Payment

QRIS payment (when live) is processed by a licensed payment service provider. A payment counts as successful only after our server verifies it with the provider, never from a claim in the browser or a screenshot. We do not store card data.

7. Changes and cancellation

You may ask to cancel before preparation starts. Full rules are on the Cancellation, Refund and Complaint page. We may change the menu, prices and these terms; changes do not apply retroactively to orders already accepted.

8. Pickup and delays

Pickup is at the location shown when you order. We do not promise preparation times we do not display. If we cannot fulfil your order, or it is materially late because of us, you are entitled to a reasonable remedy including a refund.

9. Promotions

Each promotion applies under the conditions stated for it. MetaBox may change or end a promotion with notice on the site; orders already placed keep the promotion that applied when they were placed.

Direct-order promo (DIRECT5): 5% off + a free surprise treat.

Valid only on direct orders placed at order.metabox.id; not valid on GrabFood, GoFood or ShopeeFood orders.
5% off the food and drink subtotal, rounded down to whole rupiah. Our system calculates and applies the discount automatically and shows it as a separate line before you pay.
One surprise freebie per order, chosen by MetaBox, while stock lasts; no cash value and not exchangeable.
Cannot be combined with other promotions.
Runs until further notice, for online orders once online ordering opens. MetaBox may change or end it with notice on the site; orders already placed keep their promo.

10. Third-party platforms

Links to GrabFood, GoFood (inside the Gojek app) or ShopeeFood will be labelled as third party. Tracking, payment and complaints on those platforms are handled by them.

11. Intellectual property

Brand, logo, text and images belong to MetaBox or its licensors. See the Brand Notice. You may not copy them for commercial use without permission.

12. Acceptable use

Do not order with false details, interfere with or try to break into the system, use bots to order, or abuse promotions. We may refuse orders that appear fraudulent.

13. Security

We apply reasonable safeguards. Your order tracking link is confidential; anyone holding it can see the order status.

14. Consumer rights

These terms do not limit your rights under Law No. 8 of 1999 on Consumer Protection and other applicable law. Nothing here excludes liability that cannot be excluded by law.

15. Complaints

16. Governing law and disputes

The laws of the Republic of Indonesia apply. We prefer to resolve disputes by discussion. Your right to use available consumer dispute resolution remains. Competent court: Pengadilan Negeri Jakarta Barat. As a consumer you may also bring a complaint to the Consumer Dispute Settlement Body (BPSK) under Law No. 8 of 1999.